Go Live Support

As the Go Live date for your healthcare information system approaches, project emphasis shifts from process and technology to people. You need to ensure that your clinical staff has the support they need to remain focused on their patients while timelines are met, quality standards are achieved, and project momentum continues. All levels of Hospital and Ambulatory practice personnel need to be guided with the certainty that their work lives will improve once they go through the learning curve for all the changes.

Our Go Live Support Services blend project leadership, customized training, elbow-to-elbow support by licensed clinical IT professionals and command center support to implement or transform your HIS system. You can experience a smooth, cost effective program by utilizing individual service offerings or the entire packaged Go Live solution.

Clinicians sometimes have seconds to make the right choice when using an HIS system. If they have any hesitation, or make a mistake, it can directly affect patient care. Having Go Live resources standing by to troubleshoot problems, reinforce training lessons, capture suggested enhancements and provide ongoing support provides reassurance to clinicians, reducing the time and effort required for the new system to become an integral and critical component of normal business practice.

A successful HIS adoption will plan for the future, rather than the day the implementation is complete. At Advantage, our project teams understand how to transition operational capability, sequentially scaling down support resources in a controlled manner without compromising the existing operation. We can also provide longer term support staff to augment our client’s business during this critical time.