Did you know that it costs five times as much to land a new customer as it does to keep an existing one? One of the best ways to retain customers is appreciation. Here are eight ways to thank your customers for their loyalty!
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Customer service stories inspire me and make me wonder how I (and each member of our organization) can apply that same level of service to our customers, talent, and staff. With this in mind, I recently asked my team: what is the best customer service you have received? Check out their responses, and then share your story on our Facebook page.
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If you want to advance your career, you need to raise your visibility in the workplace, and that often starts in the conference room. It’s the one place where you will consistently have the opportunity for your voice to be heard. The following strategies are some of the simplest ways to make your next meeting work for you.
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The US is facing a talent shortage — a shortage to the tune of 6.6 million jobs! The competition is fierce. And that’s why employer branding has become an important part of talent acquisition and retention. In fact, it may be just as important as the marketing strategies you use to woo customers. Here are my six go-to strategies that benefit both employers and employees.
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We all appreciate good customer service but don’t always take time to recognize it. This year, make a point of showing your appreciation to employees who really understand your customer base by celebrating Customer Service Week. Here are a few of our favorite ways to celebrate!
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Happy National Staffing Employee Week! We appreciate all of our staffing stars - and we're celebrating you all week long!
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It’s funny how we all have the same number of hours in a day, but some people just seem to get more done. The most productive people have established patterns to maximize their time. Here are six habits they do every day to be successful!
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As the weather gets colder and the leaves start to turn, it’s not just fall that’s on the horizon. It’s also time to start thinking about your staffing needs for the upcoming year. Here are five steps I recommend when developing a strategic - and successful! - staffing plan for 2019.
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Many of us spend more waking hours at work than at home – and so it makes perfect sense that we should work somewhere that we actually WANT to be, right? I recently asked my team: what makes a company a great place to work? Check out a few of their answers - and then join the conversation!
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When I assumed my new position in talent engagement and culture, I began the process of researching the tactics and programs that have worked for other companies. Knowing I was responsible for driving engagement and culture among our internal and external employees, I wanted something that could make an immediate impact. Thankfully, I found a video clip about the Crush It program.
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Today’s workplace is ever evolving, and though most companies usually offer training to help you expand your skills and stay relevant in your industry, there may be professional growth opportunities you’re overlooking at your current employer. Here are just a few areas of professional development you can start taking advantage of today.
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Work-life balance sounds good in theory, but it can be so difficult to achieve. It's something I’ve strived to achieve for most of my career. I had the pleasure of speaking on this topic back in June at Engage, a staffing and recruiting conference. Here's part of what I shared at the conference!
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What does workplace culture really mean? Why is it important? How can employers build a better culture? Discover the answers to these questions and more in this infographic!
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Most workplaces offer some form of employee training. Training formats can range from getting hands-on experience to reading user manuals to watching online videos. It’s so important to take different learning styles into consideration when developing a training program.
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You can’t control everything in your job search. Try as you might, there will always be other forces influencing whether or not you get the role. In an effort to help, we’ve broken down those things you can’t control and how to respond so you don’t get discouraged in your search.
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Employee training programs are an important part of both individual and organizational development. When you invest in staff, you’re also making a huge investment in your business. If you’re looking to give your training programs a boost, take a cue from these companies with great training programs.
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One of the biggest mistakes businesses can make when developing a training program is waiting for perfection. Perfection has no business in, well, business, and in many instances, it can actually get in the way of business productivity. Learn more and read our top 7 employee training tips!
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It’s time to get social! Almost all of us on are on social media on a regular basis. Why not use it to land your next job? There are a number of things you can be doing to build a network and get job leads. I recently asked my team to share their social media expertise. Check out their advice, and then join the conversation on our Facebook page with your top tips!
Read More About Join the Conversation! What Is One Thing Job Seekers Can Do to Find a Job or Build a Professional Network on Social Media? »

There comes a time in every employee’s life when he or she will come face-to-face with the CEO — and we’re talking alone. If you find yourself in this situation, there are ways to keep from going silent. Here are often a good place to start!
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If you plan on going social with your job search, you must position yourself to not only stand out but make an impression that really counts. And here are the best ways to start!
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